Siebel Assignment Manager Made Simple

A lot of times it is seen that peple struggle with the assignment manager setup in siebel. The truth is that you need to follow a sequence of steps and you are done.


The first thing you would do is to find your assignment object in tools. If it is there well and good elso you need to create one.


Next question to be answered is whom should the record created be assigned(associated to)


Position? Employee? Organization?


Once you have answers proceed like this


Log into siebel Tools and create

a. Workflow Policy Column

b. Assignment Object (If not present)

c. Workflow Policy Component

d. Workflow Policy Component Col

e. Assignment Attribute

f. Assignment Criteria

Note:-Compile the changes to srf; Assignment Objects modification does not need any compilation

Create Assignment Rule select comparison method and add skill and skill items to the Assignment Candidates.

Use the following truth table given in bookshelf 

Table 38. Server Administration Tasks After Configuring Assignment Manager
Configuration Process	Compile .srf File	Restart Assignment Manager	Regenerate Triggers	Restart Workflow Monitor Agent1
Add or inactivate assignment objects	Yes	Yes	Yes	Yes
Configure assignment objects	No	Yes	Yes	Yes
Add, configure, or inactivate assignment attributes	Yes	Yes	Yes	Yes
Configure assignment attribute columns	No	Yes	Yes	Yes
Add, configure, or inactivate assignment criteria	Yes	Yes	Yes	Yes
Add, configure, or inactivate assignment criteria attributes	Yes	Yes	Yes	Yes
Activate, inactivate, or modify assignment policies	No	No	Yes	Yes

Use the following BS (Business Service) to trigger Assignment

BS:             Synchronous Assignment Manager Requests

Method:       Assign

Arg1:          AsgnObjName

Arg2:          ObjRowId (Row Id of record to be assigned)

This the simplest outline for assignment manager.Ofcourse you can always deep dive into the intrices of each object. Stay happy stay tuned